Refund policy

Refund and Cancellation Policy

Last updated: 28 October 2026

This policy covers HBRC 1:1 Running Coaching, a monthly subscription service.

Your subscription
Coaching is billed monthly in advance. There’s no minimum term or long-term contract.

Cancelling your subscription
You can cancel at any time by logging into your account on our website, or by emailing hbrc.runners@gmail.com.

Your cancellation takes effect at the end of your current billing month. Your coaching continues until then, and you won’t be charged again. We don’t refund part-months, except as set out below.

Your 14-day cancellation right
If you’re a consumer in the UK or EU, you have the right to cancel within 14 days of your first purchase.

Coaching usually begins within a few days of signing up. By signing up, you ask us to start your coaching straight away, within this 14-day period. If you cancel within the 14 days, we’ll refund what you’ve paid, minus a proportionate amount for the coaching already provided. If no coaching has started yet, you’ll receive a full refund.

In-person sessions
Monday sessions at the HBRC Loop are an optional part of your coaching. Missed sessions aren’t refunded or credited.

Price changes
If our price changes, we’ll give you at least 30 days’ notice by email before your next payment. You can cancel before the new price applies.

If we end your coaching
If we’re unable to continue coaching you for any reason, we’ll refund the unused part of your current month.

How refunds are paid
Approved refunds are made to your original payment method within 14 days. Your bank or card provider may take a few extra days to process them.

Your statutory rights
This policy doesn’t affect your rights under UK consumer law, including if the service isn’t provided with reasonable care and skill or isn’t as described.

Contact
To cancel, request a refund or ask a question, email hbrc.runners@gmail.com or use the details in our contact information policy.