Terms of service

Terms of Service

Last updated: 28 October 2026

Overview
Welcome to HBRC. The terms “we”, “us” and “our” refer to HBRC. HBRC operates this website and provides personalised 1:1 running coaching, together with all related information, content, features and tools (the “Services”). Our website is powered by Shopify.

These Terms of Service, together with our privacy policy and refund and cancellation policy, set out your rights and responsibilities when you use our Services. By visiting our website, signing up for coaching or otherwise using our Services, you agree to these Terms. If you don’t agree, please don’t use our Services. Nothing in these Terms limits any rights you have under applicable consumer protection law.

1. Your account
By agreeing to these Terms, you confirm that you are at least 18 years old, or that you have the consent of a parent or guardian to use our Services. You agree that the information you give us, including your contact, payment and health information, is accurate, current and complete. You are responsible for keeping your account login details secure and for all activity on your account. You may not transfer your account or coaching subscription to anyone else.

2. Our services
We offer personalised 1:1 running coaching on a monthly subscription. We describe what’s included as accurately as we can on our website. Because coaching is tailored to each athlete, the exact content, structure and progression of your plan will vary. We don’t guarantee any particular result, race time or performance outcome, as these depend on many factors outside our control, including your health, consistency, effort and circumstances. We may update what’s included in our coaching from time to time. If a change materially affects your subscription, we’ll let you know by email in advance.

3. Signing up
When you sign up, you authorise us and our payment processors to charge your chosen payment method. We may decline a sign-up at our discretion, for example if we don’t have capacity or don’t believe our coaching is right for you. In that case, we’ll refund any payment taken. Your subscription begins once your payment has been processed and confirmed by email.

4. Prices, billing and subscriptions
Coaching is billed monthly in advance on a recurring subscription, starting on the date you sign up. Your payment method will be charged automatically each month until you cancel. Prices are shown in GBP and include any applicable taxes. If our price changes, we’ll give you at least 30 days’ notice by email before your next payment, and you can cancel before the new price applies. Promotions and discount codes are subject to their own terms, which will be stated when offered. You can cancel at any time, as set out in our refund and cancellation policy. You agree to keep your payment details up to date. If a payment fails, we may pause your coaching until it is resolved.

5. Coaching services, health and safety

5.1 How coaching works. After you sign up, you’ll be asked to complete an intake form. Your training plan is delivered through TrainingPeaks, and ongoing communication takes place by WhatsApp or email. We aim to respond within 24 hours, Monday to Saturday. Weekly check-ins and feedback depend on you logging your training and keeping us informed.

5.2 In-person sessions. Monday sessions at the HBRC Loop are an optional part of your coaching and may occasionally be cancelled or moved due to weather, safety or coach availability. Missed or cancelled sessions are not refunded or credited.

5.3 Your health. Running and strength training carry an inherent risk of injury. By signing up, you confirm that you are in suitable health to take part in physical exercise, and that you’ve consulted a doctor if you have any medical condition or injury, are pregnant, or have any doubt about your fitness to train. You agree to tell us honestly about any relevant health conditions, injuries or medication in your intake form, and to update us if anything changes.

5.4 Not medical advice. Our coaching is not medical, physiotherapy or nutritional advice and is not a substitute for it. If you experience pain, injury, illness, dizziness, chest pain or any unusual symptoms, stop training and seek medical advice.

5.5 Your responsibility. You are responsible for training within your limits, listening to your body, and for your own safety when running, including traffic, terrain, weather and route choice. You take part in training at your own risk, but nothing in these Terms limits our liability for death or personal injury caused by our negligence.

6. Intellectual property
All content on our website and in our coaching, including text, images, logos, training plans and session designs, is owned by HBRC or our licensors and protected by copyright and other intellectual property laws. Your training plans are created for your personal use only and must not be shared, sold or distributed to others. You may not reproduce, distribute, modify or republish any of our content without our written permission. HBRC’s name and logo are our trademarks and may not be used without our permission.

7. Third-party tools and links
Our Services use third-party tools, including TrainingPeaks, WhatsApp, Shopify and online booking and form tools, and our website may link to other websites. These are provided by third parties under their own terms and privacy policies, which you should review. We are not responsible for third-party tools, websites or their content, and your use of them is at your own risk.

8. Relationship with Shopify
Our website is powered by Shopify, but your coaching subscription is an agreement directly between you and HBRC. Shopify is not responsible for our coaching services or any injury, damage or loss arising from them.

9. Privacy
Our privacy policy explains how we collect, use and protect your personal information, including the health information you provide in your intake form. We use this information only to deliver and improve your coaching and keep you safe. Because our website is hosted by Shopify, Shopify also processes certain information about your use of the website and your transactions. Please read our privacy policy and Shopify’s privacy policy for more details.

10. Reviews and feedback
If you send us a review, testimonial, photo or feedback, you give us permission to use it, including on our website and social media, to promote our Services. We’ll only use your first name, and we’ll remove it on request. You confirm that any review you give is honest and your own.

11. Errors
Our website may occasionally contain errors in descriptions, pricing or availability. We reserve the right to correct errors and, if necessary, cancel a sign-up affected by an error, in which case we’ll refund any payment taken.

12. Acceptable use
You agree to use our Services lawfully and respectfully. You must not harass, abuse or threaten our coaches or other club members; share false or misleading information; interfere with the security or operation of our website; or copy, resell or exploit any part of our Services. We may suspend or end your coaching if you seriously or repeatedly break these Terms. If we do, we’ll refund any unused part of your current month unless the law allows otherwise.

13. Ending these Terms
You can end your coaching at any time, as set out in our refund and cancellation policy. We may end your coaching by giving you reasonable notice, or immediately if you seriously break these Terms. You remain responsible for any amounts due up to the date your coaching ends.

14. Our liability
We provide our coaching with reasonable care and skill. Beyond that, and to the fullest extent permitted by law, our website and Services are provided “as is”, and we are not liable for any indirect or consequential loss, or for any loss of profits, income or opportunity, arising from your use of our Services. Our total liability to you in connection with your coaching is limited to the amount you have paid us in the 3 months before the claim arose. Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited or excluded by law.

15. General
If any part of these Terms is found to be unenforceable, the rest will remain in effect. If we don’t enforce any right under these Terms straight away, we can still enforce it later. These Terms, together with our privacy policy and refund and cancellation policy, are the entire agreement between you and us about our Services. You may not transfer your rights under these Terms to anyone else without our written consent.

16. Communications
By signing up, you agree that we may contact you by email, WhatsApp or in your account about your coaching, payments, these Terms and other service-related matters. Please keep your contact details up to date.

17. Changes to these Terms
We may update these Terms from time to time. The latest version will always be on this page. If we make a significant change that affects your subscription, we’ll tell you by email before it takes effect, and you can cancel if you don’t agree.

18. Governing law
These Terms are governed by the laws of England and Wales. You and HBRC agree to the non-exclusive jurisdiction of the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts. Nothing in this section limits any mandatory consumer rights you have under the law of the country where you live.

19. Contact
Questions about these Terms should be sent to hbrc.runners@gmail.com. Our full contact details are in our contact information policy.